Q: What Payment Methods does Sneaker-Shoes.com accept?

A:Sneaker-Shoes.com uses Paypal's shopping cart system to accept credit card and bank payments. (For First Time customers, please make sure to place your order to your billing address or we will deny your transaction. We can only ship to an address different from your billing address if you are a returning customer.)

Customers without a Paypal account will have an option to set up an account with Paypal while you go through the payment process. However, you do not need to create a PayPal account if you choose not to. You will be prompted by PayPal concerning whether you would like to create an account with them or not after the transaction goes through.

If you have or choose to create a Paypal account, returning purchases to Sneaker-Shoes.com or to any websites that accepts Paypal payments as well as eBay auctions can be done in a few clicks. Paypal is an eBay company with industry leading security to protect your financial info.

What is Paypal?

Q: Where is Sneaker-Shoes.com?

A: We are located in

FLAT/RM 902 9/F
HANG SENGBLDG
77 DES VOEUX RD
CENTRAL HK
 

Q: What is Sneaker-Shoes.com's Return Policy?

A: We will gladly accept return in brand new condition. All shoes purchased from Sneaker-Shoes.com can only be returned in brand new condition with original box and all applicable accessories (ex. retro card, original shoe laces, etc..) The return must be requested 14 days from the day the shoes are delivered to our customers. Returns and exchanges back to Sneaker-Shoes.com must be posted marked within 14 days your request has been approved.

Return Policy

Q: Is Sneaker-Shoes.com a retail store?

A: We are currently only an online store with office and warehouse in HONGKONG. We do not have any retail stores.

Q: Are Sneaker-Shoes.com's Products Authentic?

A: We only sell Nike Authorized authentic shoes. No variants and no fakes. Our shoes are supplied by authorized Nike Retailers.

Q: Is My Payment to Sneaker-Shoes.com Secure?

A: All Payment are done online through the 100% secured "https" Paypal server. Paypal is an eBay company that is trusted world wide. Sneaker-Shoes.com will never get your credit card number (Paypal transfers your payment to us) and you never have to worry about your credit card info gets stolen or sold to other party online because Paypal protects the sensitive information on its online secure servers.

Q: Are the sizes listing on Sneaker-Shoes.com Men's sizes or Women's sizes?

A: All shoe sizes on Sneaker-Shoes.com are in Men's size unless otherwise states as WMNS (women's) or Boy sizes.

Q: Does Sneaker-Shoes.com have a satisfaction guarantee?

A: We have a 100% satisfaction guarantee. If you are not satisfied with your product within 14 days of receipt you can send it back to us for full refund (less shipping fees)

* All returns and exchanges must be in original new condition with all accessories in new condition. We cannot take back any worn or used products. *Additional shipping fee will be requested for exchange.

Q:  How long will it take for me to get my order?

A:  All Sneaker-Shoes.com Online orders are shipped via United Parcel Service. Product availability will determine when items in an order will ship. Orders with more than one item may be shipped from separate fulfilling locations. Delivery times vary depending on the final destination. Once we ship the items in your order, you will receive a shipment confirmation email with your UPS tracking number included. You may use this tracking number at www.ups.com to monitor the order in-transit.